Cancellation & Refund Policy

At BridGap Corporation LLP, we are committed to providing transparent, professional, and compliant administrative support and practice supply services to clinics, dental offices, and healthcare providers.

This Cancellation and Refund Policy defines the conditions, procedures, and timelines for requesting service cancellations, order modifications, and refunds for transactions processed on our website, client invoicing portals, or through authorized payment processors, including the HDFC Bank Payment Gateway (SmartGateway).

Our remote administrative services—including overnight insurance eligibility verification, benefit breakdowns, pre-authorization coordination, and dental billing support—are billed on a recurring monthly retainer or per-claim fee structure agreed upon in your Service Level Agreement (SLA) and Business Associate Agreement (BAA).

• Cancellation Notice: Clients may cancel recurring monthly support plans by submitting written notice via email to bridgapcorp@gmail.com at least 14 calendar days prior to the next scheduled billing date.
• Active Service Until Period End: Upon receiving a valid cancellation request, services will continue through the end of the current paid billing cycle. No further recurring charges will be incurred.
• Pro-Rata Refunds for Unused Services: If a cancellation is requested due to a proven, persistent service failure or outage on our end that was not resolved within our stated SLA, a pro-rata refund for the unexpired portion of that billing cycle may be granted upon mutual review.

We supply customized physical goods, including branded referral tear pads, prescription stationery, patient intake forms, and clinic essentials.

• Before Production Approval: Orders for custom practice supplies may be cancelled with a 100% full refund if requested before you approve the digital design proof and the order is sent to the printing press.
• After Proof Approval (In Production): Once digital design proofs have been approved and production has begun, custom printed items cannot be cancelled or refunded, as they are personalized specifically with your clinic credentials, logos, and doctor details.
• Damaged, Defective, or Incorrect Shipments: If your physical supplies arrive damaged in transit, contain printing errors caused by our team that differ from your approved proof, or are incomplete, please notify us within 7 days of delivery with photographic evidence. We will promptly dispatch a free replacement batch or issue a full refund at your election.

• Original Payment Method: In accordance with RBI and banking mandates, refunds are credited exclusively back to the original source payment instrument (Credit Card, Debit Card, Net Banking Account, or UPI ID) used during the initial transaction.
• Cash or Alternate Refunds: Under no circumstances are refunds disbursed in cash, physical cheques, or redirected to third-party bank accounts.
• Payment Gateway Convenience Charges: Any nominal gateway processing fees charged directly by third-party card networks or financial institutions during the initial checkout may be non-refundable unless the refund is caused by our merchant error.

We encourage all practice managers and clinic owners to contact our dedicated billing and client care desk directly before initiating an unauthorized chargeback or payment dispute with your issuing bank.

Most invoicing discrepancies, duplicate transactions, or service concerns can be investigated and rectified amicably within 2 business days.

To initiate a cancellation, report an order issue, or submit a refund inquiry, please provide your Practice Name, Invoice/Order ID, and details to: